aon338 Casino & Sportsbook Data Care

Payment processors like DANA, e-wallet, mobile banking and local payment operate under different data frameworks than gaming entertainment platforms. We at aon338 recognise that distinction. This page describes what we collect when you use aon338 and how we keep that data protected—from account signup through deposit, withdrawal, and gameplay across our football tournaments, live-dealer tables, slot games, and esports markets.

Our commitment centres on clarity. Whether you access aon338 from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, or during Liga 1 season or Piala Indonesia, the data practices outlined here remain consistent. We do not sell your information. We do not share it beyond the technical partners required to run deposits, withdrawals, account verification, and fraud prevention.

What We Collect and Why

We collect information in three categories. Account data includes your name, email, phone number, date of birth, and proof of identity—required when you sign up and at any point during verification for account security or withdrawal eligibility. Payment data includes transaction records tied to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—we record the date, amount, method, and status of each deposit and withdrawal, but we do not store your bank credentials or full card numbers ourselves.

Behavioural and technical data includes which games you browse, how long you play, the device you use, your IP address, and browser type. We use this to personalise your experience, detect unusual account activity, and comply with fraud-prevention rules that your payment provider requires.

Third-Party Data Processors

Your payment data flows through processors contracted by your bank or e-wallet provider. mobile banking, local payment, online payment and other e-wallet services apply their own privacy policies. e-wallet, mobile banking, local payment and online payment handle virtual-account reconciliation using their banking-grade encryption. We do not direct these flows; we receive a confirmation only after your transaction completes. Each processor is bound by Indonesian financial regulations and international data-protection standards.

We also use fraud-prevention services that scan transactions for suspicious patterns across multiple platforms—not to profile you, but to protect your account from unauthorised access. These services see your IP, device type, and transaction amount, but not your identity or deposit source.

How Long We Keep Your Data

We retain account and payment records for seven years, as required by Indonesian anti-money-laundering law. Behavioural data (game logs, session history) is kept for 18 months. If you request account deletion, we anonymise your personal data but keep transaction records for legal compliance.

Your Rights and Our Commitments

You have the right to access, correct, or request deletion of your personal data. Write to our support team with your request, and we will respond within 14 days. We cannot delete transaction records (banking law prevents it), but we can remove your name and contact information from records older than seven years.

If our servers process data outside Indonesia—which may occur for technical redundancy during Idul Fitri, Idul Adha, or other peak periods—we ensure that data transfer is encrypted and governed by the same security standards as data stored locally. We do not transfer your data to jurisdictions without equivalent privacy law.

To contact us about privacy, email [email protected] or use the contact form in your account dashboard. We take all requests seriously and aim to respond within 14 business days. Your trust in aon338 depends on our protection of your information, and we treat that responsibility as non-negotiable.